Senior Manager, Client Partnerships

Our Creative Agency client in New York City is looking for a Senior Manager to join their Client Partnerships team!

The agency is an LGBT-owned business with an inclusive culture that welcomes everyone’s ideas, perspectives, and experiences.

They’re seeking a Senior Manager of Client Partnerships with 5-10 years of experience in the design or digital communications industry. This role focuses on developing, growing, and maintaining existing and new business relationships. The Senior Manager will learn about the client’s business needs and manage projects through the studio and day-to-day activity of client engagements.

Location: New York City (Hybrid)

Responsibilities

• Develop, grow, and maintain strong client relationships through all stages of a project—including scope negotiations, project development, execution, and delivery
• Seek out opportunities to foster relationships with current and new clients and cultivate organic growth
• Develop strategic account plans to drive growth and revenue, identifying opportunities for upselling and cross-selling
• Act as a strategic partner to your clients, understanding their core business and demonstrating thought leadership
• Manage day-to-day communication with multiple clients across several projects
• All aspects of project management, including estimate creation, schedule development, and briefings to the creative team while liaising with clients throughout the process (projects vary in size, from banner execution to complex campaigns)
• Review profitability of projects and manage client forecasting and planning
• Work with the greater team to deliver successful print and digital projects
• Provide clear, concise briefings to the internal team
• Schedule and lead client meetings and presentations
• Develop and implement strategies for problem-solving in response to unexpected circumstances or to streamline workflow
• Mentor and support junior team members; potentially manage others

Qualifications:

• College graduate with a bachelor’s degree or comparable professional training
• Account Management professional with 5-10 years of relevant digital and print experience who has worked on or led integrated projects at the campaign level
• Proven expertise in strategic relationship building, fostering strong and meaningful connections
• Comprehensive knowledge of CRM and Email Campaigns, Loyalty Programs, Social Media, Branding, and Visual Identity
• Exposure to print work with an understanding of various print form factors (e.g., direct mail, packaging, stationery, and signage), processes, and techniques
• Excellent communicator with superior written and verbal communication skills—experience feeding back to clients
• Ability to present to senior leaders/clients
• Organized and expert multi-tasker with the ability to remain calm and enthusiastic in a deadline-driven environment
• Sound financial acumen, with the ability to analyze financial data to inform decisions
• Energetic self-starter with an all-hands-on-deck mindset who is willing to pitch in whenever and wherever necessary and thrives on a tight-knit team
• Ability to work with minimal oversight, showcasing a high level of autonomy and accountability
• Work in financial services and credit cards, luxury or hospitality a plus
• Proficiency in Workamajig a plus

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Salary: $100,000 - $125,000

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